How Long will my Order Take?
All items will be sent within 2-5 business days, unless they are pre order or made to order. Our in stock items are available for next day delivery.
For all order enquires and updates please email; orders@barkfordbarn.co.uk
IMPORTANT INFORMATION
Please ensure you have read our full terms and conditions below before ordering, Barkford Barn reserves the right to amend or change these policies as and when required.
Shipping UK Mainland & Overseas
MAINLAND UK ORDERS
Delivery is charged at £4.95 or free on all orders over £20
Couriers We Use
As a small business we use a variety of carriers and services, however most items are shipped via Royal Mail.
Delivery notifications & Tracking
Please note that orders under £50 will be sent as standard delivery, any orders over £50 will be sent with tracking and orders over £100 will be sent on a special insured service. Lost or missing items will be covered by Barkford Barn and a full refund or replacement will be issued. This also covers damages occurred during shipment.
Delivery times
Once your order has been shipped please allow 5 working days for your order to arrive, we use a variety of shippers and methods depending on the size, weight and service.
Occasionally items do sadly go missing and if your item has not arrived after 14 days we can submit a claim and issue a refund or resend an item, this may take additional time to re make and we will let you know roughly how long.
OVERSEAS ORDERS
Delivery is set at standard prices for your specified country, overseas orders may be subject to import tax and duty charges which are NOT covered by Barkford Barn.
Regrettably at this time overseas orders are exempt from our returns policy (see below for more information)
Couriers we use
We typically use 2 day air mail to ship overseas orders via DHL.
Regrettably we are not currently able to ship to the EU due to new shipping laws, we know lots of you would love our products and we are working on a way to offer this very soon!
Returns, Exchanges, Refunds & Exemptions
Returns process
We hope that you absolutely LOVE your new purchase, however, if you feel that the product isn’t quite right please get in touch within 14 days of receiving to arrange a return via email; returns@barkfordbarn.co.uk. Please note that not all items are covered by our returns policy, see our returns exclusions below.
PLEASE NOTE - WE ARE UNABLE TO OFFER RETURNS ON OVERSEAS ORDERS DUE TO IMPORT FEES.
T&C’s for Returns
Return postage must be covered by the customer and we advise that you use a tracked service. Please email returns@barkfordbarn.co.uk to arrange your return and allow 10 working days for refunds to be processed once item has been received back to us. Returns will only be accepted once received back to us in an unused and re-saleable condition with original packaging. NOTE the amount refunded will be for the item value only and will not cover your original postage fee.
Return Exclusions
Items that are exempt from our refund policy:
Made to order dog beds
As above if there is a fault with the construction of your item please do get in touch via email; woof@barkfordbarn.co.uk, and if we agree the item to be faulty we will offer to replace or refund you within 14 days, refunds for faulty items will include any shipping paid and return shipping will also be covered by Barkford Barn only if your item is deemed faulty.
Returns Window
We know life gets busy so - if the 14 day returns window has passed and would like to return we will be happy to offer credit note up to 30 days after order has been received, however your return will incur a postage charge as return postage is to be covered by you (the customer).
Exchanges
If you would prefer to exchange your item we would be happy to offer an exchange for the same value, if you choose to exchange your item Barkford Barn will cover the cost of your return. Please note that overseas orders are exempt from our exchange policy.
Cancellation Policy and Right to Cancel
Cancellation Policy To Consumer
Unfortunately once placed your order can not be cancelled however we do have a 14 day refund policy.
Rights to Cancel by Barkford Barn
Barkford Barn reserves the right to cancel orders if there are issues and delays beyond control or if a product is no longer available from our suppliers. Cancellations are on a case by case basis and an alternative may be offered. This is in place to ensure the best experience and prevent delays or disappointment.
Contacting Barkford Barn
Opening hours for customer services are Monday - Friday 9am-5pm.
Please note that we always aim to reply within 2 working days, sometimes responses can take a little longer, this is across social channels and emails.
CONTACT INFORMATION
Product Queries & General Enquiries : woof@barkfordbarn.co.uk
Returns: Returns@barkfordbarn.co.uk
Trade: Trade@barkfordbarn.co.uk
Press: Press@barkfordbarn.co.uk
